Refund policy

REFUND POLICY 
 
Last updated: 30/03/2026 
 
At Wotti Art Interiors, we are committed to delivering high-quality products. Due to the nature of our business model (including made-to-order, imported, and dropshipped items), the following refund terms apply. 
 
1. Eligibility for Returns 
 
We accept returns only under the following conditions:  • Item is damaged, defective, or incorrect  • Item is returned within 7 days of delivery  • Item is unused, in original packaging, and in resalable condition 
 
2. Non-Returnable Items 
 
The following items are not eligible for return or refund:  • Made-to-order or customized products  • Sale or discounted items  • Items damaged due to misuse, improper handling, or installation  • Products sourced via dropshipping that are correctly delivered as ordered 
 
3.Products 
 
Certain products are fulfilled by third-party suppliers. For such items:  • Returns are only accepted for damaged or incorrect goods  • Change-of-mind returns are not accepted  • Replacement timelines may vary depending on supplier logistics 
 
4. Refund Process  • All claims must be submitted via support@wottiart.com within 7 days of delivery  • Supporting evidence (photos/videos) is required  • Once approved, refunds may be issued as:  • Store credit, or  • Original payment method (where applicable) 
 
5. Shipping Costs  • Shipping costs are non-refundable  • Return shipping (if approved) is the responsibility of the customer unless the item is defective 
 
6. Right to Refuse 
 
Wotti Art Interiors reserves the right to refuse returns that do not meet the above criteria.